The Information Technology and Business Process Management Association of the
Philippines (IBPAP) has unveiled an ambitious vision for the country’s IT-BPM sector.
This roadmap, spanning six years, charts a course towards growth, innovation, and
global prominence. Here are the key waypoints:
1. Job Creation: A Flourishing Workforce
The roadmap sets its sights on creating 1.1 million new jobs within the next six years.
By 2028, the industry aims to employ a staggering 2.5 million professionals—a bustling
hive of digital bees contributing to the nation’s economic vibrancy
2. Revenue Ascent: Scaling Heights
The industry’s annual revenue soaring to $59 billion. That’s not just a financial
milestone; it’s a testament to the Philippines’ prowess in digital services.
3. AI-Aligned Growth: Pioneering Customer-Centric Services
The roadmap embraces artificial intelligence (AI) as a dance partner. Together, they
waltz toward a future where the Philippines becomes a global experience center for
digitally enabled, customer-centric services.
Achieving the vision outlined in the IT-BPM Roadmap 2028 involves navigating
through a constellation of challenges.
1. Talent Constellations: Finding and nurturing the right talent—those digital stars
who can innovate, adapt, and thrive—is crucial. The industry must align with
educational institutions, constellating skills development programs and fostering
a galaxy of skilled professionals.
2. Orbiting Regulations: Regulatory frameworks can be like gravitational forces—
necessary for stability but sometimes restrictive. Balancing compliance with
agility is essential. The industry must engage with policymakers to create an orbit
conducive to growth.
3. Cosmic Disruptions: The universe of technology evolves rapidly. AI,
automation, and quantum computing are celestial bodies reshaping the
landscape. The industry must stay attuned to these cosmic shifts, adjusting
trajectories as needed.
4. Interstellar Competition: Other global destinations beckon with their own
constellations of advantages. The Philippines must differentiate itself—perhaps
by emphasizing its unique blend of warmth, cultural affinity, and linguistic
prowess.
5. Meteor Showers of Cybersecurity: Protecting data and systems from meteoric
cyber threats is paramount. The industry must invest in robust cybersecurity
constellations, shielding against cosmic collisions.
6. Satellite Infrastructure: Reliable connectivity—like a network of communication
satellites—is vital. The Philippines must enhance its digital infrastructure,
ensuring seamless communication across the cosmos
7. Quantum Leap in Customer Experience: The industry’s North Star is customer
satisfaction. Achieving this requires a quantum leap—a warp-speed journey
toward personalized, empathetic interactions.
The vision requires the country to achieve Re-imagination, Reinventing and Re-skilling
at scale.